Most clients will always want ongoing changes, enhancements and modifications to their website. For dynamic and transactional websites, support will most often mean assistance with using the back-end administrative console. Support is our availability to respond to general website or web-based application problems, issues, “bugs” or abnormalities that may arise occasionally and cause usability, display, or accessibility issues for public and/or authenticated users.
Some of Support and maintenance role includes broken links within the main content of the site, image distortions or display issues, content format issues, user-created errors, browser compatibility issues. General problems might be issues or unexpected and unwanted changes in the site’s accessibility or health that may cause limited, minimal, or no damage to your ongoing business functions and/or your reputation.